CONDITIONS & REFUNDS
These terms are applicable to your use of this website. By using this website and/or placing an order, you confirm that you agree to these terms and conditions.
We only sell LEGAL downloads here at Audentity Records. You will receive full licenses and legal rights to use the content you buy from Audentity Records.
The "Downloads" we sell are "Products" in digital format that are transferred from our server(s) direct to your computer. These Products are compressed into ZIP/RAR files (made smaller using compression software) to enable faster downloading. You will be able to use the Product as if you had installed it from a CD-ROM or DVD-ROM. It only takes 1-2 minute to decompress a Product, and happily, both Windows and Mac OSX have options to do so within their platforms. So, there is no need to pay for additional software. If you are still unsure about how to decompress our products, then please contact us for assistance.
We display an indication of how long a Product takes to download on our website. You can find this under the "Download Time" section of the Product pages.
After you have paid for your Products you will receive an email containing your Download links. When you click these links it will send you back to our site where you can download your Product(s) instantly. Download Links are valid for 96 hours. IP Addresses are tracked for security purposes.
We have implemented an advanced system which tracks the amount of times you try to download a Product from our server. We can even see if a product has been fully or partially downloaded to your computer. If you do not receive your links by email then please contact us immediately by emailing firstname.lastname@example.org.
Intellectual Property Rights
All Products, MP3 Demos, Materials, Artwork, Graphics, Text, Interfaces, Logos, Images and Photographs on this website are owned or licensed to Audentity records and protected by copyright and intellectual property rights laws. We sell Products from third-party manufacturers and the right to sell these Products (and to display their product information and materials) has been obtained from the relevant manufacturers.
Account Registration is optional. If you choose to register with us then you will be required to provide your name, email address, telephone number and payment details. It is essential that you provide a correct billing address. We cannot be held accountable if you do not receive your Download links due to you submitting an incorrect email address. If you do not receive your download links within 2 hours then please contact us.
Payment will be taken from the Credit or Debit Card (or through PayPal) that you have provided when you register. You will not receive any download links until full payment is received.
Under the Distance Selling Regulations, you would normally have the right to cancel the contract of sale within seven days. However, this does not relate to digital downloads, which cannot be returned. You do not have the right to cancel an order once the Product has been downloaded. This does not, of course, affect any other rights that you may have.
You are responsible for making sure your internet connection is fast enough to download the products you order and that your PC or MAC can de-compress ZIP/RAR files. However, we will be happy to provide assistance. Please contact email@example.com if you have any questions.
You may not give out your password to a third party. You are solely responsible for the use or misuse of your customer account. The license agreement you obtain when you purchase a product from this website can only be used by you. In other words, your product licenses and/or customer account details cannot be sold, transferred, rented or used by any third-party. You are not permitted to make copies of the Products you've purchased with the intention to give, sell, loan, broadcast, send or transmit products to friends and family or anyone else, as these acts breach international copyright laws.
You may not upload the Products you purchase to file-sharing sites, torrent sites, Peer-2-Peer sites, Crack or Warez sites. We reserve the right to share your details with any sample pack label or manufacturer which holds copyright for a product which you have illegally shared. You may not resell the sample packs or sounds you buy from this website to any third party, as the license for these products is non-transferable. Some music software products include a license which can be transferred. Please check the terms and conditions of the license included with the software for further details, or contact us at firstname.lastname@example.org if you wish to clarify the terms of a software license agreement.
You can terminate your account at any time. Simply send an email to email@example.com requesting termination of your user account.
We will do everything in our power to ensure that this website is operational 24 hours a day, 365 days a year. However, we make no guarantees about the availability of our service. Audentity Records shall have no liability for your Products once the Product is transferred to you. It is your responsibility to backup the Products you buy from Audentity Records. We will offer you a free copy of your download links in the future, though, should you have a hard drive problem, for example.
However, we will only be able to re-send you links for products which are currently available at that moment in time. If your purchase history includes products we no longer sell, we will be unable to re-send you these links. Moreover, we will only be able to send you your purchase history on a one-off basis, for security reasons. Please contact firstname.lastname@example.org if you require further information.
We exclude all liability and responsibility for any loss incurred by you or a third party in connection with this website or the Service we offer, including but not limited to loss or damage due to viruses that effect computer equipment, software, data or other storage devices on account of your access to, use of, or browsing this website or your purchasing and downloading of materials and Products from this site.
The laws of The Netherlands govern these Terms and Conditions. Your use of this website may also be subject to other local, national, or international laws. You expressly agree that exclusive jurisdiction for any claim or dispute with Audentity Records relating in any way to your use of the Service shall reside in the courts of The Netherlands.
If any part of these Terms of Service is held invalid or unenforceable, that portion shall be construed in a manner consistent with applicable law to reflect, as nearly as possible, the original intentions of the parties, and the remaining portions shall remain in full force and effect.
Audentity Records failure to enforce any provision in these Terms and Conditions will not constitute a waiver of such provision, or any other provision of these Terms of Service. If any provision of this Agreement is found by a court of competent jurisdiction to be invalid, the other provisions will remain in full force and effect.
Whilst we endeavour to ensure that the information provided on this website is complete and correct, we do not warrant the accuracy and completeness of the Content. Furthermore, we reserve the right to make changes to the Content, or to the Products and prices described, at any time and without notice.